Privacy Policy

Citygate Global Investment Ltd values the privacy of its users and is committed to protecting their personal information. This Privacy Policy applies to all information collected through Citygate Global Online Loan Platform (“Citygate“, “our”, “we”, “us”), including but not limited to information provided by you, information automatically collected by us, and information obtained from third-party sources.
Please note that by clicking the “Proceed” button you are consenting to Citygate obtaining information provided by you and from relevant third parties as may be necessary. The collection and processing of your personal data is in accordance with the National Information Technology Development Agency Act 2007 (the “Act”), Nigeria Data Protection Regulation 2019 (the “Regulations”) and the provisions and prescriptions of Section 5; Part 1 and Part 2 of National Information Systems and Network Security Standards and Guidelines.
If you do not agree to this Policy or any part thereof, please do not use or access the application/website (altogether, "the platform") or any part thereof.
Information We Collect
Citygate collects the following types of information from you:
Personal Information: This includes information such as name, email address, and other contact information provided by you when you create an account on Citygate platform.
Location: Citygate may collect information about your device location, including the device’s GPS coordinates or IP address, to provide relevant services. This also helps us find and verify addresses, which helps make better credit risk decisions and speed up the “know your customer” (KYC) process.
House Address: Citygate may collect your house address to provide location-based services or to verify identity which serves as part of our “know your customer” (KYC) process.
Usage Information: We collect information about how you interact with the application, including the features you use, how often you use the application, and the duration of your sessions.
Financial Information: Citygate collects financial information, including account details, payment information and statement of account. This is necessary for the loan application process and assessment of loan eligibility.
BVN: Citygate collects your Bank Verification Number (BVN) to verify identity for financial transactions.
Image Information: Citygate may collect images provided by you, such as profile pictures. The image information is used to personalize the user experience by displaying your profile picture on the application and to enhance the application’s features that involve image recognition.
Mobile Number: Citygate collects your mobile number provided by you during registration. This information is used to send you transaction notifications and to reach out to you when you default in payment of your loans.
Next of Kin/Guarantor Details: Citygate may collect information about your next of kin/guarantor in order to provide emergency contact information in the event we are unable to contact you or you default in your loan repayment(s).
Work Background: Citygate may collect information about your educational background and professional experience to better match you with potential employers or projects.
Income Information: Citygate may collect information about your income to provide relevant financial services and to help you with your financial goals. This is also necessary for the loan application process and assessment of loan eligibility.
WhatsApp ID: Monéé may collect your WhatsApp ID to enable secure communication and to provide you with customer support.
How We Use Information
Citygate uses the information collected from you to provide, maintain, and improve its services, as well as to:
Enable Transactions: Citygate uses financial information to process loan application and assessment of loan eligibility
Personalize The User Experience: Citygate uses information about your preferences and usage patterns, including image information, to personalize your experience and provide relevant services.
Improve The Application: We use your usage information to continually improve our services and provide you with a better user experience.
Loan Default Notifications: Citygate uses your mobile number and your guarantor(s) number(s) to reach out to you and your guarantor(s) when you default on your loan repayment(s) and to remind you to make your payment(s).
Data Sharing & Disclosure

We undertake to preserve the confidentiality of all information you provide through Citygate. Information you provide or obtained by us shall be subject to the highest standards of privacy, security and confidentiality and such information will not be disclosed to any third party, except as outlined in this Privacy Policy or as required by law.

Service Providers: We may share personal information provided with service providers who assist with the operation and maintenance of the application. These service providers are subject to confidentiality agreements and are only authorized to use the information for the purpose of providing their services.
Legal Disclosures: We may disclose personal information if required to do so by law or in good faith, believe that such disclosure is necessary to comply with legal proceedings, respond to claims, or protect the rights, property, or safety of Citygate, its users, or the public.
Data Retention

Unless a longer retention period is required or permitted by law, we will only hold your data on our system for the period necessary to fulfill the purposes outlined in this privacy policy. Even if we delete your data, it may persist on backup or archival media for legal, tax or regulatory purposes.

User Controls

You can access and control your personal information by logging into your account on Citygate. You have the right to ask us not to process your personal data for marketing purposes and to withdraw your consent at any time. Please note that the withdrawal of your consent will not affect the lawful processing of data which we have obtained based on your previous consent. We will usually inform you (before collecting your data) if we intend to use your data for the aforementioned purposes or if we intend to disclose your information to any third party for such purposes. You have the right to correct any information already provided by you and to also update your information. You can access, request, restrict the use of your information and also request that your information be deleted from our records. You can also exercise the right at any time by contacting us via email at support@citygateglobal.com

Data Security

We take reasonable measures to protect the security of personal information collected through the application from being accidentally lost, used or accessed in an unauthorized way by a third party. However, no method of electronic transmission or storage is 100% secure, so we cannot guarantee the absolute security of personal information. In the event of a data breach, we shall promptly notify affected users and take appropriate steps to secure their information. In the event of an unauthorized use of your Citygate account, you agree to promptly notify us of such breach.

Data Storage: We store user data on secure servers located in encrypted data centers. Access to this data is limited to authorized personnel and is subject to strict security protocols.
Cookies: We may use cookies to save users’ preferences, customize content, and analyze usage activity when you visit our website www.citygateglobal.com . You can turn off cookies in your browser settings if you do not wish to have this information stored.
Remedies

Each of the parties will be entitled to enforce its rights in the event of a breach of the terms of this privacy policy, to recover damages caused by any breach of the provisions herein and to exercise all other rights existing under law. Any claim or dispute arising in relation to this privacy policy shall be subject to the jurisdiction of the courts of the Federal Republic of Nigeria. We shall not be liable for any breach where a claim in respect of such breach is not brought within one month of the date that such breach arose.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in its practices or services. The updated Privacy Policy will be posted on Citygate website and will be effective immediately upon posting. You are encouraged to review this Privacy Policy regularly to stay informed about how we protect your personal information.

The privacy policy was last updated on 20th December 2024.

Contact Information

If you have any questions or concerns about this Privacy Policy or the collection, use, or disclosure of personal information by Citygate, please contact us at:

support@citygateglobal.com
070024894283
09099252197

Note

When you are overdue or unable to repay your loan on time, we may need to contact you through your other contact methods, or through other legal channels (Phone address book information) to get in touch with you. When you are not answering the call, we may ask the recipient to convey relevant information to you on the premise that the recipient is willing to prompt you to perform the contract in a timely manner.